What should users do if they encounter issues with travel authorization submissions in TraX?

When users encounter issues with travel authorization submissions in TraX, the best course of action is to contact the help desk for technical support. This option is designed to provide users with specialized assistance from knowledgeable personnel who can diagnose and resolve the technical problems that might be hindering the submission process. The help desk is typically equipped to handle various technical issues, offer troubleshooting steps, and guide users through resolving specific errors.

Utilizing support from the help desk ensures that users are getting expert advice tailored to the specific system and its functionalities, which can significantly streamline the resolution process. The help desk can also track issues for broader system improvements, contributing to enhanced user experience in the long run.

While other approaches, such as recreating the authorization or seeking assistance from a travel agency might seem viable, they could lead to unnecessary delays or complications. Ignoring the error and attempting to resubmit can perpetuate the underlying issue, rather than addressing it directly.